Please Read Carefully

The purchase of any travel services offered by William Tours & travels, authorized to do business as William Tours (hereinafter " William Tours ") constitutes a contractual arrangement between you and William Tours, and represents your acceptance of the William Tours Terms & Conditions set out herein. Please ensure that you read carefully and understand these Terms & Conditions prior to booking. You are advised to check on the Web sites or to request the latest version of the Terms & Conditions from your Travel Agent or William Tours prior to booking your vacation.

Deposit & Final Payment:

William Tours accepts Cash in USD or Sri Lankan Rupee, Visa, MasterCard and American Express. Your booking is not confirmed and payment is not deemed made until the deposit is received by Cosmos and you receive a confirmation invoice. Your reservation will be automatically canceled if deposit is not received by William Tours by the deposit due date. On certain departures, deposits may be required at time of booking to hold or to confirm space for you. Payment of the deposit indicates you have read and accepted these Terms and Conditions.

Please review and verify your booking invoice thoroughly and contact your Travel Agent or William Tours immediately if your invoice appears to be incorrect or incomplete, as it may not be possible to make changes later. William Tours cannot accept responsibility if we are not notified of inaccuracies within 5 days of sending out the invoice. In the case of billing errors, William Tours reserves the right to re-invoice you with correct pricing

Final payment for your vacation is due 45 days prior to commencement of services, with some limited exceptions as set forth below. If final payment is not received by the due date, your reservation will be canceled and your full deposit, including Travel Protection payments and any air deposits or Instant Purchase Air purchases (including applicable fees), will be retained by William Tours. William Tours is not responsible for canceled land and/or air reservations in the event payment is not received by the final payment date. Payment in full is required at time of booking for reservations made within the final payment date of your vacation (in most cases, within 45 days of departure). For group reservations, Travel Agents should refer to the Group Policy, which will be provided to you by William Tours upon request and is also located in the Travel Agent Portal.


Smoking is not allowed on transportation that is exclusively provided by William Tours . On Sri Lanka smoking is not allowed in the Public places. Many hotels and Restaurant conducting 100% non-smoking policy and many all the cities have imposed non-smoking regulations in public spaces. As a standard rule, William Tours confirms non-smoking hotel rooms. If you require a smoking room a request may be submitted, but we cannot guarantee availability.