Passenger safety is the no 1 priority

• Driving responsibly and within speed limits at all times.

• Ensuring vehicle is regularly serviced with special attention to legality of tires.

• Checking vehicle daily.

• Mandatory fitting of front seat belts.

• Avoiding itineraries with excessive driving hours.

• No alcohol during working hours.

• Appropriate rest stops.

• Mobile phone calls occasionally need to be made and taken – but these should not be answered while vehicle in motion and should be strictly restricted to essential calls only.

• Drivers should carry a basic first aid kit and have basic first-aid knowledge.

• Transport must be locked if ever unmanned.

• Luggage must only be loaded into vehicles by clients, Red Dot representatives or employees of the hotel/villa.

• Clients should pack suitcase themselves and keep supervised at all times after packing, or store in official hotel areas.

• Transport must be routinely checked before every journey or part-journey.

Drivers and passengers should seek to develop a relationship appropriate to each individual

• Passengers are obliged to advise Red Dot about driver concerns immediately under Complaints Procedure.

• Driver should act as a tour guide and offer general advice - when required.

• Drivers should respect passengers’ wish for quiet times when such a wish is clearly communicated.

• Drivers must respect passengers' concerns about driving speed if they express concern.

• All parties recognise the right to mutual politeness and respect. William Tours drivers should:

William Tours encourages its customers, whenever they wish, to offer drivers tips or gifts for satisfactory services. Tipping drivers is accepted practice, and it is especially beneficial on long tours when drivers may be away from home for long periods. However, drivers must under no circumstances request a tip or gift for work undertaken on a William Tours itinerary.

Tips and gifts:

• Arrive at least 15 minutes before scheduled departure time (excepting extreme circumstances, such as major road accidents).

• Maintain good standards of appearance including personal hygiene.

• Provide a mobile phone number, where possible.

• Discuss suitable starting times with passengers for each day’s itinerary and be responsive to the occasional need for last-minute changes.

• Respond flexibly to occasional requests for route changes or additional excursions, if these do not compromise safety and acceptable arrival times. (Note: These may incur an extra cost).

• Feel free to offer interesting excursions, but always immediately respect the fact that "no" means precisely that.

Purchases and commission:

William Tours, or any ground-agent company that it might use, does not seek or obtain any commissions from any shops that it might recommend or where its customers might shop. We strongly oppose the most dishonest aspects of the "commission culture," which can lead travellers to receive bad advice. When we offer shopping fact-sheets, we do so purely as a helpful guide about where to shop. We recognize, however, that drivers may earn commission from some purchases by holidaymakers and accept that this has long been common practice. This arrangement, when it exists, should be clearly understood by all. Drivers should:

• Only recommend places that they truly believe are of good standard.

• Respond briefly and honestly if asked if they are receiving commission or if the outlet is owned by a relative or friend.

• Never suggest, under any circumstances, that any shop, factory or product is recommended by William Tours. William Tours gives no guarantees.

• Always advise travelers that they are shopping at their own risk and that, in the case of items that have to be shipped, they are clear about any additional charges that might be imposed.

• Ensure, where possible, that travelers have necessary receipts and contact numbers in case of problems with their purchase.