Payment Schedules:

(I) Upon Receipt Of Travel Voucher: 20 Per Cent Of Cost.

(II) Not Less Than Six Weeks Before Departure: 100 Per Cent Of Cost.

Note

(I) Payments Are Required Within Seven Days, Except In The Case Of Instant Bookings, Where Immediate Payment Is Taken By Credit/Debit Card.

(Ii) Suppliers May Demand Stricter Payment Terms On Some Bookings. These Occasions Will Always Be Advised To You Before Booking And Stated On Your Travel Voucher. Individual Cancellation Terms Will Always Be Stated.

Cancellation By Us:

William Tours Is Committed To High Levels Of Professionalism To Protect Your Booking. But We Reserve The Right To Cancel Your Booking In Any Incidence Of Force Majeure (See Clause Below). In This Event We Will Return All Money Paid By You And, Wherever Possible, Offer An Alternative Booking Of Comparable Type And Quality For Your Consideration. We Cannot Be Held Liable For Any Incidental Expenses That You May Incur During Arrangements For A Booking That Is Subsequently Cancelled By Us.

Cancellation By You:

Event Of Cancellation, In Whole Or Part, We Voluntarily Return All Recoverable Costs, Above And Beyond The Limits Laid Down In Our Booking Conditions.

Itinerary Changes Made By Us:

William Tours Is Committed To High Levels Of Professionalism To Protect Your Booking. Adjustments Will Only Be Made In Unavoidable Or Overriding Circumstances. All Efforts Would Be Made To Ensure That These Adjustments Are In The Spirit Of The Original Itinerary And Would Be Properly Discussed With You. If Exceptional Circumstances (Eg Overbooking Of Hotel) Demand An Emergency Change Of Accommodation While You Are On Holiday, We Will Refund You Appropriately If The Replacement Hotel Is Cheaper And Pay Any Additional Transfer Costs.

Information Provided By You:

All Information Provided By Yourself Should Be True And Accurate. We Will Treat It Confidentially And Will Not Forward It To Any Third Party. We Do Not Spam, Supply Mailing Lists Or Use It In Any Way Other Than To Secure Your Booking. We Have A Strict Anti-Fraud Policy And Take Responsible Steps To Protect Personal Information Such As Credit Card Details.

Information Provided By Us:

Williamtours Will Use All Reasonable Endeavors To Ensure That Information Provided Is Free From Errors And Omissions And Will Correct Any Errors Or Omissions Once Notified Of Them. We Cannot, However, Be Held Responsible For Misinformation That A Reasonable Person Could Not Have Expected Us To Know. Our Opinions Are Our Own. Whilst We Rigorously Strive For Accuracy, These Opinions Are Necessarily Subjective To Some Degree. Occasionally, Temporary Local Circumstances -- For Example, Emergency Maintenance Work, Power Cuts Or Off-Season Closure – Can Make Advertised Facilities Unavailable. We Do Not Take Responsibility For Consumer Comments Made In Interactive Areas Of The Site, But We Do Reserve The Right To Moderate Them To Comply With British Law.

Customer Care And Complaints Procedure:

William Tours Is Fully Committed To High Levels Of Customer Care At All Stages Of Your Holiday. This Includes Solving Any Problems At Source To The Benefit And Contentment Of All Parties. Any Complaints Must Be Pursued As Soon As Possible With The Supplier Of The Service (Eg Hotel Manager), Our Local Representative (If Present), And Our Ground Agents. If Matters Are Not Satisfactorily Resolved, You Must Notify Red Dot Within 24 Hours, By Fax Or E-Mail, In A Further Effort To Rectify The Situation Amicably. Red Dot Provides You With Appropriate Contact Numbers Before Travel And It Is Your Responsibility To Keep Them Safely. We Reserve The Right To Refuse Any Liability Or Compensation If This Arbitration Procedure Is Not Strictly Adhered To.

Independent Travel:

In The Event Of An Itinerary Only Part-Booked By William Tours, William Tours Cannot Be Held Responsible For The Failure Of Any Component Of The Holiday For Which It Does Not Have Direct Responsibility. This Includes Any Difficulty In Finding William Tours Hotels, Or Collecting Train Tickets Purchased By Us, If Customers Choose To Book Accommodation-Only Deals And Arrange Their Own Transport.

Insurance:

Every Holidaymaker, Without Exception, Must Possess Valid Travel Insurance, And Details Of The Policy Must Be Stated Before Travel. Individuals Must Ensure That This Travel Insurance Offers Acceptable Cover For The Type Of Holiday Undertaken.

Personal Loss, Injury And Illness (Unconnected With Arrangements Made By Us):

Should You, Or Any Member Of Your Group, Suffer Loss (Such As Baggage Or Valuables), Serious Illness, Personal Injury Or Death During Your Holiday, We, Or Our Stated Representatives, Will Provide Sympathetic Advice And Guidance At Our/Their Discretion. This Must Be Carried Out In Conjunction With Your Personal Travel Insurance Policy.

Price Guarantee:

We Guarantee That Your Holiday Will Not Be Subjected To Surcharges, Except Where Our Costs Rise Because Of (I) Flight Levies Or (Ii) Changes In Government Policy. We Will Not Surcharge For Exchange-Rate Fluctuations.

Representatives:

William Tours Support On Your Itinerary Is Provided In The First Instance By Your Chauffeur-Guide If - As Recommended - You Have Booked Transport With Us. Further Support Is Available From Our Dedicated Customer Care Staff In Colombo, Or In Delhi In The Case Of India Tours. We Do Not Provide Holiday Reps.

Shopping:

William Tours Never, Under Any Circumstances, Recommends Or Guarantees The Value Or The Quality Of Any Additional Product Not Clearly Itemized On The Travel Voucher And Which May Be Purchased During An Itinerary Arranged In Part Or Whole By William Tours, Even In The Case Where The Product May Have Been Discussed Between A Client And An Employee Or Representative Of William Tours. Determining The Value Of A Product Is Entirely The Client’s Responsibility. William Tours Has No Duty To Intervene In Such Circumstances.